Refund Policy
Return and Refund Policy of Opulence London
At Opulence London, we are committed to providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Opulence London does not reimburse return shipping costs and is not liable for any fees incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
No Exchanges for Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on any defective items. If a product has manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, send an email to info@opulence-london.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper handling of your request.
Conclusion
Opulence London strives to ensure the satisfaction of all our customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@opulence-london.com.